Eqbay begins with professional installation and commissioning to guarantee optimal performance from day one. Application specialists, calibration experts, and customer trainers then help your staff harness every feature confidently and maintain full compliance with industry standards.
Our EQCare program safeguards instruments with preventive maintenance tiers. EQCare Lite offers inspections and basic calibration, EQCare Plus adds scheduled service, and EQCare Max secures mission critical labs with full visits, spare parts, assurance, and reliability.
Eqbay is launching the EQ App, a mobile platform that unifies support features. Customers can request help, schedule maintenance, track service progress, access documents, and review training content, ensuring clear communication and control throughout equipment lifecycle.
At Eqbay, service is integral to our promise. Our experienced team, proactive solutions, and quality systems protect your investment, maximize uptime, and help your scientists excel, delivering reliable performance and support for every future mission ahead.
To ensure an efficient service, please have the following documentation ready before scheduling maintenance or inspection with EQBAY.
Previous maintenance records of the equipment
Technical manuals or equipment datasheets
Warranty information, if applicable
Any error logs or reported issues related to equipment
performance
Choose from flexible maintenance contracts to keep your lab equipment running with minimal downtime.
Annual, bi-annual or quarterly options
Preventive maintenance schedulesPerformance validation and safety checks
Service reminders and reportsEQBAY ensures accurate performance of your lab instruments through certified calibration services.
ISO & NABL compliant calibrationOn-site and off-site testing servicesDetailed calibration certificatesCalibration reminder managementWe provide genuine parts and professional repairs for a wide range of lab equipment brands.
OEM spare parts supplyEmergency breakdown supportIn-lab or on-site repair optionsService reports and quality assuranceWith regional hubs and partner engineers, EQBAY extends support to laboratories worldwide.
On-site service in over 20 countriesRemote support & diagnosticsAnnual support contracts for global labs
Multilingual customer supportNeed help? Our technical support and service team is just a message or call away 24/7.
Live chat & phone supportRemote troubleshootingService ticket trackingFAQ and knowledge base access
One-time inspection or calibration visit
Charged per day of service
No spare parts included
Suitable for quick audits or pre-certification checks
On-call scheduling based on availability
Two preventive AMC visits per year
One complimentary breakdown visit included
Priority scheduling within 48 Hr
No spare parts included – billed separately
Annual service health report
Two preventive AMC visits per year
Unlimited breakdown visits
All standard spare parts included
Priority 24–48 hour response
Full-service history and equipment health tracking
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